Network Policy and Practice Of Peace Valley Broadband.
PEACE VALLEY TELEPHONE CO., INC.’S NETWORK POLICY AND PRACTICE FOR ISP SERVICE FOR HIGH-SPEED INTERNET/ BROADBAND
This Network Management Policy (“Policy”) is established by PEACE VALLEY TELEPHONE CO., INC. (“the Provider”) to govern the management and operation of its broadband network. The purpose of this Policy is to ensure the efficient, reliable, and secure delivery of broadband services to our customers, while maintaining transparency and compliance with applicable laws and regulations.
1. Introduction
1.1 **Purpose**: The purpose of this Policy is to outline the Provider’s network management practices, customer service commitments, and regulatory compliance obligations.
1.2 **Scope**: This Policy applies to all broadband services and network infrastructure operated by the Provider.
1.3 **Objectives and Guiding Principles**: The objectives of this Policy are to (i) optimize network performance and reliability, (ii) ensure fair and equitable access to network resources, (iii) protect the security and integrity of the network, and (iv) provide transparent and responsive customer service. The guiding principles of this Policy are to be comprehensive, enforceable, user-friendly, and aligned with applicable laws and regulations.
2. Network Management Practices
2.1 **Network Monitoring and Optimization**: The Provider shall continuously monitor the performance and utilization of its network infrastructure to identify and address any issues or bottlenecks. The Provider may employ traffic management techniques, such as prioritization or bandwidth allocation, to optimize network performance and ensure fair and equitable access to network resources.
2.2 **Traffic Prioritization and Bandwidth Management**: The Provider may prioritize certain types of network traffic, such as real-time applications or critical services, to ensure optimal performance and user experience. The Provider shall disclose its traffic prioritization and bandwidth management practices to customers and obtain their consent, as required by applicable laws and regulations.
2.3 **Network Security and Incident Response**: The Provider shall implement robust security measures to protect its network and customer data from unauthorized access, malicious attacks, and other threats. The Provider shall also maintain an incident response plan to quickly identify, mitigate, and resolve any security incidents or network disruptions.
2.4 **Network Maintenance and Upgrades**: The Provider shall regularly maintain and upgrade its network infrastructure to ensure optimal performance, reliability, and compliance with industry standards and best practices. The Provider shall provide customers with advance notice of any scheduled maintenance or upgrades that may impact their service.
It shall be the managerial policy of Peace Valley Telephone Co., Inc., (Company) as related to its offering of high-speed/broadband internet service, that Company shall not differentiate between content provided and transported on the web; except that no content shall be allowed to be unlawfully transported (such as child pornography or copyrighted materials) except as allowed under law and no content may be transported if not allowed in the Terms and Conditions agreement attached to this website regarding service by Company to its customers, said agreement is incorporated herein by reference. All staff and customers are hereby notified of this policy and staff members are trained to accommodate same. The services we provide are as listed in this policy or in the terms and conditions posted on this website, which are incorporated herein by reference.
Company will not block any legal content, application, port, service or non-harmful devices. Company will not impair or degrade any lawful content, applications, ports, services or non-harmful devices unless disallowed under law or under Company’s terms and conditions agreement posted on this website. Company reserves the right to perform congestion management as listed in this policy or in its terms and conditions so that bandwidth is not taken by only a few customers and to ensure that everyone is treated equally and receives the same service. The impact on customers should be minimal.
Company will not throttle any content in favor of any other content, company or device. Congestion management will be performed as listed in said terms and conditions agreement posted on this website. Company will not enter into commercial agreements with any outside providers that would result in preferential treatment of their specific traffic. Company will not discriminate against any traffic or content that they may not personally agree with unless it is illegal or disallowed under the terms and conditions agreement posted on this website.
We do not use any information from customers for any marketing purposes other than to supply customers with information about the services customers purchase from us and additional offerings we can provide our customers.
3. Customer Service and Communication
3.1 **Transparency and Disclosure**: The Provider shall be transparent about its network management practices, service offerings, and performance metrics. The Provider shall disclose this information to customers in a clear, concise, and easily accessible manner.
3.2 **Customer Notification and Consent**: The Provider shall notify customers of any significant changes to its network management practices or service offerings, and shall obtain their consent, as required by applicable laws and regulations.
3.3 **Dispute Resolution and Complaint Handling**: The Provider shall maintain a fair and efficient process for handling customer complaints and disputes related to network management practices or service quality. The Provider shall respond to customer inquiries and complaints in a timely and professional manner.
4. Regulatory Compliance
4.1 **Adherence to Applicable Laws and Regulations**: The Provider shall comply with all applicable laws, regulations, and industry standards related to network management, customer privacy, and consumer protection.
4.2 **Cooperation with Regulatory Authorities**: The Provider shall cooperate with regulatory authorities and provide any information or documentation requested, as required by applicable laws and regulations.
5. Policy Administration and Enforcement
5.1 **Roles and Responsibilities**: The Provider’s [Network Operations Team] shall be responsible for the implementation and enforcement of this Policy. The Customer Service Team shall be responsible for handling customer inquiries and complaints related to this Policy.
5.2 **Policy Review and Updates**: The Provider shall review this Policy on an annual basis, or more frequently if required by changes in applicable laws, regulations, or industry best practices. Any updates to this Policy shall be communicated to customers and made available on the Provider’s website.
5.3 **Enforcement and Consequences of Non-Compliance**: The Provider shall enforce this Policy through appropriate measures, which may include service suspension, account termination, or other actions as deemed necessary. Customers who fail to comply with this Policy may be subject to such enforcement actions.