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Our website address is: https://pvbroadband.com. Privacy Policy for PEACE VALLEY TELEPHONE CO., INC., Broadband Provider
This Privacy Policy (“Policy”) is established by PEACE VALLEY TELEPHONE CO., INC. (“the Provider”) to outline the collection, use, sharing, and protection of personal information of our customers. The purpose of this Policy is to ensure transparency, compliance with applicable laws, and the protection of customer privacy.
1. Introduction
1.1 **Purpose**: The purpose of this Policy is to inform customers about how their personal information is collected, used, shared, and protected by the Provider.
1.2 **Scope**: This Policy applies to all personal information collected by the Provider in connection with the provision of broadband services.
1.3 **Commitment to Privacy and Data Protection**: The Provider is committed to protecting the privacy and personal data of its customers and complying with all applicable data protection laws and regulations.
2. Information Collection
2.1 **Types of Personal Information Collected**: The Provider may collect the following types of personal information: real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, and other similar identifiers.
2.2 **Methods of Collection**: Personal information may be collected directly from customers through various means, including in-person interactions, telephone, text, email, and via our website and apps. Information may also be collected from publicly accessible sources, third-party service providers, and through the use of cookies and other tracking technologies.
2.3 **Use of Cookies and Other Tracking Technologies**: The Provider uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and collect information about user interactions with our services.
3. Information Use
3.1 **Purposes for Using Collected Information**: The Provider uses personal information for various purposes, including maintaining and servicing accounts, providing customer service, processing and fulfilling orders and transactions, verifying customer information, processing payments, providing financing, and conducting analytics.
3.2 **Sharing of Information with Third Parties**: The Provider does not share information with any third parties not related to the service of the broadband to customer. The Provider will not sell or share personal information for cross-context behavioral advertising without customer consent.
3.3 **Retention and Deletion of Information**: Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Customers may request the deletion of their personal information, subject to certain legal and operational constraints.
4. Data Security
4.1 **Measures to Protect Personal Information**: The Provider implements robust security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.
4.2 **Notification of Data Breaches**: In the event of a data breach, the Provider will notify affected customers and relevant authorities in accordance with applicable laws and regulations.
4.3 **User Responsibilities**: Customers are responsible for maintaining the confidentiality of their account information and for promptly notifying the Provider of any unauthorized access or use of their accounts.
5. User Rights
5.1 **Access to Personal Information**: Customers have the right to request access to their personal information held by the Provider.
5.2 **Correction and Deletion of Information**: Customers have the right to request the correction or deletion of inaccurate or outdated personal information.
5.3 **Opt-Out and Consent Preferences**: Customers have the right to opt-out of certain data collection and sharing practices and to withdraw consent where applicable.
6. Children’s Privacy
6.1 **Compliance with Children’s Online Privacy Protection Act (COPPA)**: The Provider does not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
6.2 **Parental Consent and Responsibilities**: Parents and guardians are responsible for providing consent and overseeing the online activities of their children.
7. Changes to the Privacy Policy
7.1 **Notification of Policy Updates**: The Provider will notify customers of any significant changes to this Policy and will provide the updated Policy on our website.
7.2 **Effective Date and Revision History**: This Policy is effective as of 9/24/2024 and will be reviewed and updated as necessary. The revision history will be maintained and made available to customers upon request.
8. Contact Information
8.1 **How to Reach the Privacy Officer**: Customers may contact the Provider’s Privacy Officer at 417-277-5550 or pvtelco@pvtelephone.com or www.pvbroadband.com for any questions or concerns regarding this Policy.
8.2 **Complaint and Feedback Mechanisms**: Customers may submit complaints or feedback regarding privacy practices through the telephone or email listed above.